support page
| Support Portal
If you have a question that could not be resolved by any of the above, you may wish to send us an email. This web site is a support portal allowing you to personally log into your support account and create a support case. A support case is automatically assigned to a support technician and given a case number for tracking purposes. Check your support account for updates on your cases at any time.
- Notice the login box at the top left of the screen.
- Type in your user name and password given to you when you first subscribed to the CRM software.
- Once inside, click the link called "Create Case" to submit your question or issue.
- If you have forgotten your password, click the lost password. Your username is usually your ‘first name + last name’.
Support cases are assigned to technicians instantly and your request is viewed instantly. Most cases can be answered within 24 hours. You will receive your answer by email or a phone call. If more information is needed you will be notified by email of phone call asking you to provide more feedback or examples. You can reply using your support portal or replying to the email.
If you support case requires escalation beyond our first-tier support staff, you will be notified and your case will be assigned to a support developer who will examine the issue and provide assistance as fast as possible. Escalated cases may take several days to be answered depending on the case details. | | | | 
| Phone Support
Lastly, if you would like to speak to a live support technician, please call one of the numbers below. It is possible that a support technician may not be available to answer your call while helping other ActionMembers. Please leave your name, phone number, description of your request, and your CRM login user name and password so we may assist you properly.
Toll Free
+1-888-394-4099 x702
Standard
+1-978-776-2755 x702
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